Come Work With Us

We need great people like you

pricing-hero-pic

Ready to Make a Difference?

The Bend team helps individuals and employers get on the path to financial health by simplifying and improving the HSA experience. We understand that not everyone is a financial genius—and people shouldn’t have to be in order to get the most from their health savings.

At Bend, we’re always looking for new ways to make HSAs better with smart, intuitive solutions that leverage the latest technologies like machine learning and AI. If you thrive on big thinking, value a collaborative work environment and consider technology a partner, consider becoming part of our team.


Available Positions

Client Services Specialist





Client Services Specialist

If you are like most people in the US today, you are spending more and more on healthcare. Healthcare costs keep rising and employees are finding that high-deductible health insurance plans (HDHP) with health savings accounts (HSAs) can be a real game-changer for them. These accounts offer some amazing tax-advantaged benefits you won’t find elsewhere.

But have you used an HSA lately? Do you understand how it works? Do you think you’re getting the most out of it? While the possibilities are great, we believe that consumers don’t have the right tools to fully benefit from their HSAs.

So, we’ve decided to change that.

Bend Financial is an exciting early-stage startup on a mission to make HSAs easy for everyone to understand while maximizing tax benefits and transforming the fragmented and dated user interfaces prevalent today. We are driven to help you manage your healthcare expenses and make your HSA as delightfully functional as other products that you know and love. We are innovators who enjoy collaboration and have a fun, social culture strategically located in the heart of downtown Boston.

And we need your help.

If you’re passionate about delivering an unrivaled customer experience, building great products, and working in a highly collaborative and exciting culture, read on.

This role drives the onboarding and ongoing support of employer groups on the Bend HSA platform. The Client Services Specialist is the primary point of contact and trainer during the launch, implementation and ongoing support of employer groups and their related business partners. As such, developing a deep understanding of Bend HSA systems and processes is key to the success of this role.

In this role you will:

  • Onboard new Employer Groups
    • Evaluate client needs, determine employer’s Bend HSA system requirements and lead the implementation
    • Build and maintain a strong business working relationship with employers, related business partners and their consultants by creating and maintaining proactive communications to address problems and issues expeditiously on an on-going basis
    • Coordinate data feed setup of contribution and census files for employers when requested
    • Update and maintain employer records in Bend HSA systems to track all required data for reporting purposes
  • Manage existing Employer Groups
    • Provide ongoing support, training and communications for employer groups regarding support request tickets, enhancement requests and new system functionality
    • Identify other Bend products/programs which meet the needs of the employers, reviewing program details and coordinating with Sales team for agreement updates where needed
    • Support employers through the renewal process and open enrollment preparations
    • Work on a cross functional team supporting projects relating to problem resolution, research, and product enhancements
    • Request and obtain employer feedback on Bend’s systems and processes through use of surveys and other communication methods, tracking feedback through team tools to capture client needs for product enhancement.
  • Manage existing Employer Groups
    • Provide escalated support to partners, employers and accountholders by addressing questions and issues received through all communication channels
    • Triage reported issues and support any technical investigation of platform issues/bugs and provide updates and instructions on resolution
  • Perform other duties as assigned

 

About You:

  • Passionate: High energy. “Can-do-attitude”. Enthusiastic. Optimistic, open, and objective toward others.
  • High Standards: Quality orientation. Follow through on commitments. A Doer who gets things done.
  • Efficient: Producing significant output with minimal wasted effort, organized planning and prioritization.
  • Proactive: Self-starter, continually seeks additional responsibilities. Willingness to go the distance to get something done.
  • Collaborative: Strong “people orientation”. Can disagree without being abrasive or intimidating. Team player.
  • Emotional Intelligence: high degree of self-awareness. Handles interpersonal relationships judiciously and empathetically. Exercises good judgement while under pressure.
  • Communicator: Speaks and writes clearly and articulately without being overly verbose or talkative and possesses an openness to people and a willingness to hear what others are saying.
  • Coachable: Open to feedback and continual professional improvement. Flexible and adaptable.

 

Requirements

  • Bachelor’s degree
  • 2+ years of implementation, customer support, account management, sales support, or comparable experience in a business-to-business environment.
  • Ability to develop trusted relationships and find creative solutions.
  • Exceptional customer relationship building skills.
  • Excellent oral and written communication skills.
  • Strong ability to multitask with an attention to detail
  • Ability to work cross-functionally in a fast-paced environment.
  • Ability to work under time constraints and escalate issues when necessary.
  • Prior experience in Health Savings Accounts, Employer Benefits or FinTech a plus
 
apply now
 

 

Sign up for Bend

Contact us