Come Work With Us

We need great people like you

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Ready to Make a Difference?

The Bend team helps individuals and employers get on the path to financial health by simplifying and improving the HSA experience. We understand that not everyone is a financial genius—and people shouldn’t have to be in order to get the most from their health savings.

At Bend, we’re always looking for new ways to make HSAs better with smart, intuitive solutions that leverage the latest technologies like machine learning and AI. If you thrive on big thinking, value a collaborative work environment and consider technology a partner, consider becoming part of our team.


Available Positions

Customer Support Representative

Customer Support Team Lead





Customer Support Representative

If you are like most people in the US today, you are spending more and more on healthcare. Healthcare costs keep rising and employees are finding that high-deductible health insurance plans (HDHP) with health savings accounts (HSAs) can be a real game-changer for them. These accounts offer some amazing tax-advantaged benefits you won’t find elsewhere.

But have you used an HSA lately? Do you understand how it works? Do you think you’re getting the most out of it? While the possibilities are great, we believe that consumers don’t have the right tools to fully benefit from their HSAs.

So, we’ve decided to change that.

Bend Financial is an exciting startup on a mission to make HSAs easy for everyone to understand while maximizing tax benefits and transforming the fragmented and dated user interfaces prevalent today. We are driven to help you manage your healthcare expenses and make your HSA as delightfully functional as other products that you know and love. We are innovators who enjoy collaboration and have a fun, social culture strategically located in the heart of downtown Boston.

And we need your help.

If you’re passionate about delivering an unrivaled customer experience, building great products, and working in a highly collaborative and exciting culture, read on.

This role supports our customers and often provides the first impression of Bend to new customers. The Customer Support Representative provides service to exceed our customer’s expectations, making them feel heard and supported.

In this role you will:

  • Answer customer phone calls and reply to support emails
    • Respond to customer questions about features of our products and services
    • Assist with account holder HSA enrollment completion and account questions
    • Work with employers needing assistance with data file uploads, participant enrollment issues and other questions
    • Troubleshoot customer issues, capturing all details to identify those which require transfer, escalation or technical review
    • Provide information about HSA rules and regulations when needed
  • Properly handle customer complaints and feedback
    • Capture all details of the customer’s feedback
    • Escalate to supervisor, custodian or technical resources using established processes
  • Use select company tools to track call and email activity
    • Properly log all details of customer interactions as they occur
    • Track follow up steps needed and conduct call backs and response emails timely
    • Maintain and update customer information for accurate reporting
  • Perform other duties as assigned

 

About You:

  • Passionate: High energy. “Can-do-attitude”. Enthusiastic. Optimistic, open, and objective toward others.
  • Communicator: Speaks and writes clearly and articulately without being overly verbose or talkative and possesses an openness to people and a willingness to hear what others are saying.
  • Emotional Intelligence: high degree of self-awareness. Handles interpersonal relationships judiciously and empathetically. Exercises good judgement while under pressure.
  • Coachable: Open to feedback and continual professional improvement. Flexible and adaptable.
  • High Standards: Quality orientation. Follow through on commitments. A Doer who gets things done.
  • Efficient: Producing significant output with minimal wasted effort, organized planning and prioritization.
  • Proactive: Self-starter, continually seeks additional responsibilities. Willingness to go the distance to get something done, including working long hours at times if needed.
  • Collaborative: Strong “people orientation”. Can disagree without being abrasive or intimidating. Team player.

 

Requirements

  • 2+ years of experience in a customer-facing support position.
  • Excellent oral and written communication skills.
  • Exceptional customer relations skills.
  • Ability to work under time constraints and escalate issues when necessary.
  • Strong ability to multitask.
  • Ability to identify trends and issues and willingness to find creative solutions.
  • Desired work schedule is Monday - Friday from approximately 9:30 AM - 6:00 PM Eastern Time; Bend is open to evaluating other Full-Time or Part-Time schedules.
  • Prior experience in FinTech, Employer Benefits or Health Savings Account a plus.
 
apply now




Customer Support Team Lead

If you are like most people in the US today, you are spending more and more on healthcare. Healthcare costs keep rising and employees are finding that high-deductible health insurance plans (HDHP) with health savings accounts (HSAs) can be a real game-changer for them. These accounts offer some amazing tax-advantaged benefits you won’t find elsewhere.

But have you used an HSA lately? Do you understand how it works? Do you think you’re getting the most out of it? While the possibilities are great, we believe that consumers don’t have the right tools to fully benefit from their HSAs.

So, we’ve decided to change that.

Bend Financial is an exciting startup on a mission to make HSAs easy for everyone to understand while maximizing tax benefits and transforming the fragmented and dated user interfaces prevalent today. We are driven to help you manage your healthcare expenses and make your HSA as delightfully functional as other products that you know and love. We are innovators who enjoy collaboration and have a fun, social culture strategically located in the heart of downtown Boston.

And we need your help.

If you’re passionate about delivering an unrivaled customer experience, building great products, and working in a highly collaborative and exciting culture, read on.

This role supports our customer service activities by overseeing a team of representatives, resolving customer issues and complaints to meet the needs of our customers via multiple communications channels. The Customer Support Team Lead will work with management to develop programs and procedures to enhance the team’s performance and productivity.

In this role you will:

    • Help build and oversee a team of Customer Service Representatives
    • Train team members on all aspects of their position, engaging other teams as needed
    • Communicate goals and deadlines to the team, as well as new processes and system enhancements
    • Delegate tasks and track workloads for members of the team
    • Assess team performance and provide feedback to help employees meet their goals and maintain SLAs across our business
    • Provide conflict resolution support to team members
  • Work with management regarding all aspects of customer service
    • Ensure accurate reporting of team activities
    • Identify team resource needs for review
    • Evaluate SLA reporting to identify any potential issues with meeting requirements
    • Assist with forecasting and hiring processes as the business grows
    • Develop or update processes to improve team performance and meet the needs and goals of the team and the company
  • Perform customer service functions of the team
    • Respond to customer questions about features of our products and services
    • Troubleshoot customer issues and escalations to determine steps needed for problem resolution
    • Handle customer complaints and feedback capture, evaluating escalations required
    • Use select company tools to track call and email activity, ensuring that all team members are consistently utilizing systems per established processes
  • Perform other duties as assigned

 

About You:

  • Passionate: High energy. “Can-do-attitude”. Enthusiastic. Optimistic, open, and objective toward others.
  • Leadership. Ability to lead by example, setting consistent and clear expectations for the team. Maintain integrity in all interactions.
  • Proactive: Self-starter, continually seeks additional responsibilities. Willingness to go the distance to get something done, including working long hours at times if needed.
  • High Standards: Quality orientation. Follow through on commitments. A Doer who gets things done.
  • Collaborative: Strong “people orientation”. Can disagree without being abrasive or intimidating. Team player.
  • Efficient: Producing significant output with minimal wasted effort, organized planning and prioritization.
  • Communicator: Speaks and writes clearly and articulately without being overly verbose or talkative and possesses an openness to people and a willingness to hear what others are saying.
  • Emotional Intelligence: high degree of self-awareness. Handles interpersonal relationships judiciously and empathetically. Exercises good judgement while under pressure.
  • Coachable: Open to feedback and continual professional improvement. Flexible and adaptable.

 

Requirements

  • Bachelor’s Degree.
  • 4+ years of experience in a customer-facing support position.
  • 2+ years team lead or other leadership experience.
  • Excellent oral and written communication skills.
  • Exceptional customer relations skills.
  • Ability to work under time constraints and escalate issues when necessary.
  • Strong ability to multitask.
  • Ability to work cross-functionally in a fast-paced environment.
  • Ability to identify trends and issues and willingness to find creative solutions.
  • Desired work schedule is Monday - Friday from 11:30-8:00 Eastern Time; Bend is open to evaluating other Full-Time schedules
  • Prior experience in FinTech, Employer Benefits or Health Savings Account a plus.
 
apply now
 

 

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